so my client who fired this lady cause she kept fucking things up rehired her.
while she was gone there was no problems, now that she's back weird shit is happening every week.
so monday, the billing mgr calls, she cannot log into her desktop, I ask was someone on it and she says probably, she was out last week. I reset her password and she's good, so someone reset her password which I now restricted.
they also said the rehired woman says the upstairs office pc screen is messed up and she needs to be setup on another pc. I say okay, a tech will be there.
so my tech gets there, sets up the desktop, adds the printer, then sets her up on the terminal add's the printer and test it, he did her user acct on both and there's a generic account also.
so this morning she calls and she cannot print, I respond, well this is what my tech has on the work order and printed two pages one which he brought back. so something must have happened after he left, and she then says her screen text is small again, I say well someone changed it, he set it for 800x600 per your request, had her bring up the settings and it says 1024x768. I say that does not happen on it's own. then she says the owner wants to know is he going to be charged for that, I say yes, if people are changing things that's not our fault. the problem there is lack of comminucation, and too many people telling my tech what to do. he documents everything such as the generic user acct that anyone can use but nobody knows it and we gave that info to the office manager and the owner, and in the 3 months that that was done we've had 12 calls asking for the generic username and password.

so I told her to have the owner call me, and I called and left a message to call me on his cell.

5 months ago this lady deleted all the medical codes in the billing software then said maybe we did something. so when the owner called me I asked him when did they dissapear, he told me when he first noticed it, I look up the records and pointed out that the nearest date my tech was there was two weeks ago so how could something he do take affect two weeks later, so I called the software vendor and asked can they not only restore the codes, but can they bring up the audit of who deleted the codes. so when they did I printed out the user, it was that lady. the witch tried to blame us, when I showed her the audit which shows what user, what time and date it happened, I pulled out my own report as to where I was and my techs were and asked how could it be possible that any of my employees did such a thing. only I and one tech has access as administrator in your medical software, and he and I were in delaware? then she says I didn't say you did it, I was saying maybe you or your techs accidentally deleted them. I remind her we only add and remove users and what they can access. we don't even know how to get into that. and if we did we wouldn't. have we not always told you to call the software vendor when something needs to be changed in the software?
then she says maybe someone did it with her acct. I say no, no one knows your password, and if you gave it out or didn't log off then that's your fauly. on every monitor there's a sticker that says log off or lock the workstation when leaving your desk.
so I say well lets see if someone sat at this desk.
I bring up the video 10 minutes before the deletion and play it back with the owner and her watching, so the exact time comes up that it was deleted, and then let it play for 2 minutes after, I say well it was no one other that you at this desk.then she says maybe it was done somewhere else. I say look at the audit, it shows the computer name that it happened on. station 34 this is station 34.
so she starts to say something and I go enough, I don't want to hear it, you messed up and tried to pass the blame on us, then someone else and it's clearly you. I don't want to hear excuses, don't do it again and if you don't know what you're doing ask someone.

then I get a call, two weeks ago we upgraded a pc with more ram, I get a call that they say the computer has been acting up since we installed the ram is what the employee said. I ask what is happening, they say she can't get to a certain website and word brings up an error about normal.dot.
I go that's not a memory error, that's a user problem. memory has nothing to do with accessing websites or word normal.dot.
he added the ram, opened every app she uses and printed test pages from each. so it couldn't have happened right after. so my tech gets there, the site requires active-x, he notes that and shows the owner. it clicked the popup menu bar asking to install it and bam, site comes up. then with word, he opens it and see's the blank page is weird, and the error. he closes it, copies over another normal.dot and no more errors, it turned out this woman downloaded a template and saved it as normal.dot

it really pisses me off that we are quick to be blamed for stupid users, and you would hink that once it's proven to be a user error they would have doubt when their users say it's something we did.

or shit like when my techs or I are on a site in one area for example, we're talking to an owner in his office and a employee comes in and ask did we just do something, she got kicked off the internet. which I respond, is there any swiches or routers or servers in this office? then how could we do something if we are no where near any equipment. or the ones who see us working on a desktop ask did we just do something to her pc? now we're at a desk 20 feet away and she's on her pc 20 feet away and ask us a dumb ass question. I respond did any of us walk over to your pc while you were sitting in front of it and touch anything?

fucking retards, the whole lot of them.

Every time I read your stories, I always thank god that I don't have to deal with people this stupid on a regular basis.

I try not too, but there are times I have to defend my techs and this was one of those times.

worst part, had to hand hold a user through saving data to the server which almost made me miss the champions league stuttgart vs. barcelona kick-off.

while at the office, my tech and I walk up the stairs to the billing office. we go straight to the pc that they claimed wasn't set up.
at that moment a employee ask did we just do something to the internet, she can't get on the internet. I go, we just walked in the door. so I go over, and navanet isn't coming up. I ask her to try google, it comes up, I ask her to try yahoo.com, it comes up, I ask try msn.com, it comes up.then I say try www.yourstupid.com, it comes up. I go then it's navanet. the internet works.

anyway we log into the terminal and don't see the printer, I say log out, then I see the backup terminal should main go down. log into that and there's the printer, the workorder says showed to log into terminal 2 not 1.

I have huge respect for you for not putting up with any shit.

I hate it when managers will just let their staff be treated like garbage for fear of losing a few customers. Kudos to you.

some people think they own us just because we service them. they find out very quicky we are no gonna put up with it.

my builder, after politely telling him I want my issues resolved in my new home, I had my tech pick up his pc, he asked my tech to find out what happened. so my tech calls me, nothing but porn, not two days after cleaning it less than a month ago the lil perv was porning it up a storm. he deleted the istory but we're smarter.
I did make note of some of the ites for future reference and educational value.
but some was just sick. women and horses. I'm sorry, if a woman has sex with a horse, I don't want to have sex with her. how can I compete?

See, if the computer tech comes in our 911 office (very small, 1 room plus computer/radio/telecom room), and he disappears in there, then the CAD software crashes (major problem) we go ask him, "hey, is this a scheduled explosion?"...

but to ask someone who doesnt know, thats pitiful.

here's a classic example.
yesterday got a call from a client, a users desktop kept hibernating as soon as you log on, I said sounds like a virus so tech goes out brings it back and the drive dies, not the tower looked like all kinds of shit was spilled on it.
so we put a new drive in, install the os and apps, take it back and it does the same thing, tech calls me and I say maybe it's a power issue, I tell the tech to try a different receptacle in the same room, no change, I tell him to take it in another office, it works fine, so we grab a spare dell thy had, brung it back installed xp and apps, take that out and same thing. so now I go over and ask what the heck is going on. tech takes it to another room and it's fine. so from 930am to 3pm we're trying to figure out what is going on and I assumed it was a power issue.
then a employee comes in and says we replaced the keyboard a few weeks ago cause he spilled coffee on it. at that poing I grab a new keyboard and it works, the owner is standing there. I say if someone would've told us what happened we would've replaced the keyboard and that would've saved you money.

if you're going to do repairs or swap parts you need to inform us otherwise how are we to know?

owner gets a 8 hour bill. and we asked what has changed with his pc since we were last out to service it which was 6 months ago.

Every time I start to miss my old job, I come read one of your stories and come to my senses. I don't miss that crap, just the people who were in it with me.

Somebody should introduce that lady to keyboard sodomy.

Old 80's IBM keyboard